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Veritas Forensic Advisors — Customer Privacy Notice

Introduction

This privacy notice explains what to expect from us regarding how we collect, use, and protect your personal information.

Contents

  • Contact details

  • What information we collect, use, and why

  • Lawful bases and your data protection rights

  • Where we get personal information from

  • How long we keep information

  • Who we share information with

  • How to complain

Contact Details

Email:
kyp.georgiou@veritasforensicadvisors.com

What Information We Collect, Use, and Why

We collect or use personal information for several purposes as set out below.

To Provide and Improve Products and Services

  • Names and contact details

  • Date of birth

  • Payment and transaction details

  • Usage data (e.g., website or service interactions)

  • Employment details (salary, sick pay, length of service)

  • Compliments or complaints

  • Video and audio recordings (e.g., calls, meetings)

  • Account access and website user information

For the Operation of Client or Customer Accounts

  • Names, contact details, and addresses

  • Purchase or service history

  • Account registration details

  • Marketing preferences

For the Prevention, Detection, Investigation, or Prosecution of Crimes

  • Names and contact details

  • Client accounts and records

  • Video/audio recordings (public and private areas)

  • Call and dashcam recordings

  • Location data

For Information Updates or Marketing Purposes

  • Names, contact details, and addresses

  • Marketing preferences

  • Purchase or account history

  • Website and app user journey data

For Research or Archiving Purposes

  • Names, contact details, and addresses

  • Purchase or client account history

  • Website and app user journey data

To Comply with Legal Requirements

  • Name and contact information

  • Identification documents

  • Criminal offence data

To Protect Client Welfare

  • Names and contact details

  • Client account information

  • Health and wellbeing information

  • Emergency contact details

For Dealing with Queries, Complaints, or Claims

  • Names, contact details, and addresses

  • Payment details and account information

  • Purchase or service history

  • Video/audio recordings (public and private areas)

  • Call and dashcam recordings

  • Witness statements, photographs, and investigation records

  • Location data

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information.
You can learn more about lawful bases on the ICO website.

Your Data Protection Rights

  • Right of access – Request copies of your personal information.

  • Right to rectification – Request correction or completion of inaccurate data.

  • Right to erasure – Request deletion of your personal information.

  • Right to restrict processing – Request that we limit how we use your data.

  • Right to object – Object to our processing of your data.

  • Right to data portability – Request transfer of your data to another organisation.

  • Right to withdraw consent – Withdraw consent at any time if consent is our lawful basis.

We will respond to any rights request within one month.
Please contact us using the details above to exercise your rights.

Our Lawful Bases for Using Your Data

Depending on the purpose, we may rely on one or more of the following lawful bases:

  • Consent – You have given us permission after receiving all relevant information.

  • Contract – Processing is necessary to enter into or perform a contract with you.

  • Legal obligation – We are required by law to collect or use the information.

These lawful bases apply across the purposes outlined above, and may affect which rights apply in each case.

Where We Get Personal Information From

  • Directly from you

  • Publicly available sources

How Long We Keep Information

In accordance with Article 5(1)(e) of the UK GDPR, we retain personal data only as long as necessary for the purposes for which it was collected.

We determine retention periods based on:

  • The nature and sensitivity of the data

  • The potential risk of harm from misuse or disclosure

  • The purposes of processing and whether anonymisation could achieve them

  • Legal, accounting, and regulatory obligations

Standard Retention Periods

Type of Record Retention Period
Client and case files Up to 10 years after case closure
Financial and transaction records 7 years
Employment and HR records 6 years post-employment
Marketing data 2 years after last contact or until consent withdrawn
Digital/communications data (CCTV, call logs, etc.) 12 months unless required longer
Forensic/evidentiary data Up to 10 years or as legally required

After the relevant period, data will be securely deleted, anonymised, or destroyed.

Who We Share Information With

We may share your personal information with:

  • Emergency services

  • Organisations we are legally obliged to share data with

How to Complain

If you have concerns about how we use your data, please contact us first using the details at the top of this notice.
If you remain unsatisfied, you can raise a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint

Last updated: 24 October 2025